FAQ

We’re a cosplay-focused online store founded by fellow cosplay enthusiasts who were tired of waiting months for costumes! We specialize in ready-to-ship authentic costumes from popular franchises like Marvel, Genshin Impact, Cyberpunk, and many more.

Unlike many cosplay stores that operate on pre-order systems, we maintain inventory of our most popular costumes so they can ship within 1-2 days of ordering. Our entire business model is built around getting quality cosplay gear to you quickly and reliably.

We specialize in screen-accurate costumes from popular movies, games, and anime including:

• Marvel franchises (Captain America, Black Panther, Guardians of the Galaxy)
• Anime favorites (Genshin Impact, Alita Battle Angel, Final Fantasy)
• Gaming icons (Cyberpunk, Devil May Cry 5, Arknights)
• TV series (Doctor Who, 2 Broke Girls)
• And comfy hoodies for casual fandom expression!

We pride ourselves on offering screen-accurate designs that capture the essence of your favorite characters. Our team consists of fellow fans who understand the importance of getting the details right!

Yes! Each product page includes detailed sizing charts and measurements. If you need help determining the right size, our customer support team can provide guidance based on your measurements.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely through encrypted channels.

Absolutely! We use industry-standard encryption to protect your payment information. We never store your complete payment details on our servers.

Orders enter our processing system quickly to ensure fast shipping. If you need to modify or cancel an order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process yet.

We ship globally to cosplayers worldwide! However, we currently cannot ship to Asia and select remote areas due to logistical constraints. If you’re unsure about your location, feel free to contact us before ordering.

We offer two shipping methods to fit your needs and budget:

• Standard Shipping ($12.95) – via DHL or FedEx, delivers in 10-15 days after dispatch
• Free Shipping – for orders over $50 via EMS, delivers in 15-25 days after dispatch

We process all orders within 1-2 business days before they’re shipped. You’ll receive a confirmation email once your order ships with tracking information.

For events like Comic-Con, we recommend ordering at least 3-4 weeks in advance and selecting Standard Shipping to ensure your costume arrives with time for any adjustments. Don’t cut it close – give yourself a buffer!

Yes! Once your order ships, we’ll provide a tracking number via email so you can follow your package’s journey right to your doorstep.

While we work with reliable carriers to minimize issues, sometimes delays happen. If your package is significantly overdue or tracking shows problems, contact us immediately at [email protected] and we’ll investigate with the carrier.

We offer a 15-day return policy from the date you receive your item. The costume must be in original condition with all tags attached and packaging intact.

Contact our customer service team at [email protected] within 15 days of delivery. Include your order number and reason for return, and we’ll guide you through the process.

We carefully inspect all costumes before shipping, but if you receive a damaged or defective item, contact us immediately with photos of the issue. We’ll arrange a replacement or refund depending on the circumstances.

Yes! If you need a different size, contact us within 15 days of receipt. Provided the replacement size is in stock and the original costume is in unworn condition with tags attached, we’ll help you exchange it.

For returns due to change of mind, customers are responsible for return shipping costs. For damaged/defective items or our errors, we’ll cover return shipping.

No! You can checkout as a guest. However, creating an account lets you track orders more easily and saves your information for future purchases.

Our cosplay-loving support team is available at [email protected]. We typically respond within 24 hours and we genuinely want to help you have the best cosplay experience possible!

We monitor emails during business hours (9AM-5PM EST, Monday-Friday), but we often respond to urgent cosplay emergencies outside these hours too!